Information We Collect

When you reach out to us about corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business details such as company registration information, preferred delivery times, and budget considerations. This helps us deliver a service that is tailored to your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device details, and how you navigate through our site. We use this data to improve site performance and understand how clients discover our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.

We also use information to enhance our services and the overall website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

EmberStoneGrid respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to defend it. This covers protected data storage, encrypted transmissions, and restricted access to personal data inside our company.

While robust security measures are in place, no method of data transmission over the internet is entirely secure. We continually update our security practices to guard against evolving threats.

Your Privacy Rights

You hold significant rights regarding your personal data. Depending on applicable laws, you may have the right to view, correct, erase, or limit how your data is used.

To exercise these rights, contact us using the details at the policy's end. We will reply within a reasonable timeframe as required by law.

Data Retention

We keep personal data only for as long as necessary to deliver our services and meet legal duties. Retention times vary by data type and purpose.

Cookies and Website Tracking

We employ cookies and analogous technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.

You can manage cookie settings via your browser’s options. Note that turning off certain cookies may impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site might include links to third-party sites or services. This privacy policy covers only EmberStoneGrid and its site. We are not accountable for the privacy practices of external sites.

We advise reviewing the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, the "Last Updated" date at the top of this policy will be adjusted.

We recommend that you review this policy occasionally to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your information, please reach out to us.